Frequently Asked Questions
I am under 25 years of age. Can I still rent a vehicle?
No, our insurance coverage only applies for ages 25 years or older.
How can I pickup my vehicle?
St. John office - we are just 2-3 minutes walking distance up the street from the ferry dock in Cruz Bay, adjacent to the police station. For those who are renting from our St. Thomas office, a rental agent will pick you up at the airport and take you back on your return date. (Please call 340-774-4889 for pickup when you arrive at the airport.)
Can someone from my villa company pickup my vehicle?
No, only the person listed on the contract can pickup your rental.
I am arriving late, can I pickup my vehicle?
Yes you can, 5pm to 7pm there is an after hours fee of $25, if you are on the 5pm ferry we will waived the after hours fee. 7pm to 12am $50.00.
I have an early flight, can I return my vehicle before 9am?
Yes you can, be sure to let us know in advance and a rental agent will meet you at the arranged time.
Can I drop off my vehicle and leave the keys inside?
No, your vehicle must be checked back in with an L & L Jeep Rental agent.
Can I remove the soft top or the hard top?
No, to avoid damages to the tops and leakages we do not allow the removal of our tops both hard and soft tops.
If I rented from the St. John office: Can I take my vehicle to St. Thomas?
No you can not. Vehicle is to remain on St. John. If vehicle is transferred off island, a $1,000.00 fine per day will be charged and no roadside service or insurance coverage will be available.
If I rented from the St. Thomas office: Can I take my vehicle to St. John?
Yes you can.
Can I keep my vehicle late?
No, vehicles are due back at 10am unless otherwise specified or you will be charged for the entire cost of the next customer's rental.
What should I do in the event of a incident or accident?
Call 911 immediately, make a police report and call L & L Jeep Rental to report accident immediately after.
Is the $100.00 that was charged to secure my vehicle refundable?
No, the $100.00 charged to secure your rental is not refundable. Upon arrival to pick up your rental the
$100.00 charged will be subtracted from your total.
Can I park for free?
No, parking is not free. Customers who rent from us can pay $30.00 for unlimited parking or pay
$3 per hour.
Can I enter the water with the keys?
No, doing so will cause irreversible damage to the keys and can be very costly to replace.
Are you open on Saturdays and Sundays?
Yes we are, we are open 7 days a week 9am to 5pm except on New Years Day, 4th of July, Thanksgiving Day and Christmas Day.
Do you accept reservations for 1 day rentals?
We do rent for 1 day but, you should call us the day before or in the morning when we are open at 9am
or feel free to visit our office for 1 day rentals.
We are Closed on New Year's Day. January 1st, 4th of July, Thanksgiving Day and Christmas Day, December 25th. No Rental Pickups and Returns on those days.